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Private Rental
Before purchasing tickets, carefully review the event details. A change in personal circumstances or a change of mind does not entitle the ticket holder to a refund or exchange of ticket.
Ciné sous les Étoiles is an outdoor event and is occasionally subject to adverse weather. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain or what some patrons may consider as unfavourable weather conditions. Like most outdoor events, we screen whether rain or shine and do not provide refunds in the event of a no-show.
Screenings will only be cancelled if there is persistent heavy rain or dangerous, unsafe weather. If a screening is cancelled due to bad weather, we will communicate this via email, website and/or social media channels. The screening will then be postponed to a new date and tickets will be automatically converted to a voucher redeemable for the same ticket type for a future session- you can choose to watch the same movie on a different date or you can select another screening. No refunds will be given and you must retain your original tickets/ vouchers in order to use them.
The decision to cancel a screening will be made by Ciné sous les Étoiles and this decision can be made at any time up to or during the screenings, as weather conditions are unpredictable. By booking a service or purchasing a ticket from Ciné sous les Étoiles, you accept the risk that the weather you may consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be refunded unless the screening has been officially cancelled by Ciné sous les Étoiles. Gift vouchers/ tickets will not be refunded even if unused.
Ciné Sous Les Étoiles ("we", "us", or "our") owns and operates the website, www.cinesouslesetoiles.mu / www.cinesouslesetoiles.cinema.mu, that provides a platform to purchase outdoor cinema and movie screenings, group bookings, private hire and range of other related products and services. We recognize that many customers are concerned about the information they provide and how that information is used. In this regard, this Privacy Policy addresses those concerns and applies to information we collect through our website and governs data collection and its usage.
Ciné Sous Les Étoiles is committed to protect your privacy both online and offline. We do not collect personally identifiable information from you unless you provide this information voluntarily and knowingly. We will only use the information we collect for the purposes of enhancing your experience with us, providing you with a more personalized service and improving the level of our services.
We may update this Privacy Policy from time to time, to clarify our practices and to reflect new or different privacy practices, such as when we add new services, functionality or features to the Site, but any changes to this Privacy Policy will keep the security of our customers as our top priority. By using the Ciné Sous Les Étoiles website, you consent to the data practices described in this statement.
Ciné Sous Les Étoiles collects personally identifiable information such as your e-mail address, name, home or work address or telephone number and any information relevant for your purchase request or booking. You provide us with personal data when you subscribe to newsletters, make a booking online or with our ticketing partners, redeema gift voucher, participate in a promotion or survey, contact us or communicate with us actively. For example, you provide personal data to us when you contact us online for customer service and other support using self-help tools, such as email or through phone.
You also provide us with your personal information when you interact with the website via cookies and other technologies as described below in the Cookies section.
Other than the above, your personal data and other online or offline data may be provided by our business partners who may report to us redemption, collection, or in case of a refund-return. We will use such data in accordance to the Applicable Laws and this Privacy Statement.
At times, we will ask you to provide us with your personal information and to ensure the integrity of your personal information, all your data is stored in our secure databases.
We collect, use and disclose your personal information responsibly and only to the extent necessary forthe bookings and services we provide. As a platform offering various services, including purchasing of tickets, group bookings, private hire and a range of other related products and services, we collect information to serve and identify our clients and their entitlement to the services we arrange.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive and the primary purpose of it is to provide you with a time saving and convenience feature. A cookie file can contain information such as a user ID that the site uses to recognize you. A cookie cannot read data off your hard disk or read cookie files created by other sites. The only personal information a cookie contains is the information you provide yourself.
Most Web browsers automatically accept cookies, but if you prefer, you can set your browser to block them in the future. When you enter personal information on Ciné Sous Les Étoiles website, your personally identifiable information will be linked to a cookie on your computer.
The main purpose of a cookie is to tell the Web server that a registered customer has returned to the website. For example, if you register with the Ciné Sous Les Étoilessite or services, a cookie helps us to recall your specific information on future visits. This simplifies the process of recording your personal information, such as billing addresses and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use our features that you customized.
Ciné Sous Les Étoiles and the website, www.cinesouslesetoiles.mu / www.cinesouslesetoiles.cinema.mu, offer a range of services for our clients.
Accordingly, we deal with many consultants and third parties that may, in the course of their duties, have limited access to personal information we hold. We provide the third parties with only the necessary information which the customer has provided us during the booking process of the product or services and will do so only in order to ensure the successful fulfilment of the services' arrangements or to fulfil obligations of such agreements. We restrict access to any personal information we hold as much as is reasonably possible.
Ciné Sous Les Étoilesis committed to guarantee that all information that you provide us is secure. We have implemented an information security program that contains suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you online.
By using only certified encryption systems, users on our site can browse and purchase without any worry. While we make every effort to ensure a fully secure environment on our website, nothing transmitted via the internet can be guaranteed as 100% secure.
We reserve the right at all times to discontinue or modify any part of this Statement as and when we believe it is necessary. We also reserve the right to change or discontinue any aspect or feature of our services or the Site including, but not limited to requirements for access or use.
If we make changes that materially affect your use of the Site or our services, we will notify you by sending you an email to the email address with which you registered on our website. These changes will be effective immediately for new and existing users of Ciné Sous Les Étoiles including the website and for all deals purchased after the effective date of the change.
Ciné Sous Les Étoiles encourages you to review our Terms & Conditions and this statement from time to time to ensure that you stay informed of any changes to the Site. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by e-mail. You will have a choice as to whether or not your information can be used in this different manner. Your use of the Site after we update our Terms & Conditions and this statement will constitute acceptance of the modification.