FAQs

We may translate these Terms into other languages for your convenience. Nevertheless, the English version governs your relationship with Ciné Sous Les Étoiles, and any inconsistencies among the different versions will be resolved in favor of the English version.

You may access many areas of the website and its functionality without registering your details with us. However, you must Register in order to make a booking or a purchase . It is to be noted that each user acknowledge that by registration or providing any personal details via the Ciné Sous Les Étoiles website, the user also warrants that they are of at least 18 years of age.

To Register, you need to provide us with your name, email address, password and possibly some other personal information. You must make sure that your password is kept confidential and should inform us immediately if you have any reason to believe that your password has become known to any unauthorized third party or if there is any unauthorized use of your email address and account. You agree that we are not responsible for any operations and use that occur under your account; you are solely responsible if you do not maintain the confidentiality of your password.

All Accounts must be registered with a valid personal email address that you access regularly. Any Accounts which have been registered with someone else's email address or with a temporary email address may be closed without notice. We may require users to re-validate their Accounts if we believe they have been using an invalid email address.

If you have any questions or need help in any way, please contact our Customer Service department at info@cinema.mu

The Site and our Services are only for your non-commercial, personal use and not for business purposes, except as separately permitted in writing. The viewing, printing or downloading of any content, graphic or form from Ciné Sous Les Étoiles and the website, grants you only a limited license for use solely by you for your own personal use and not for other uses. No part of any content, form or document may be reproduced in any form or integrated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to text, software, graphics, designs, compilation, video, music and sound. The entire contents of the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights.

The copying, redistribution, use or publication of any such matters or any part of the Site by you for commercial gain is strictly prohibited unless authorized in written by the owner of the site. You do not acquire ownership rights to any content, document or other materials viewed through the Site. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission.

Nothing on this site should be copied or used for commercial gain without the written consent of the owner.

The following sales terms are communicated to each customer every time they processes an order.

By purchasing a ticket or an order through this website or via our ticketing partners, you agree to these Terms and Conditions of Sale. Processing an order implies that the customer adheres to the Terms and Conditions of Sale. Ciné Sous Les Étoiles reserves the right to alter the programmeat any time and without notification.

Tickets are subject to capacity and are offered under the limitation of availability. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket.

Entry may be refused if tickets are damaged or defaced in any way or are not purchased from one of Ciné Sous Les Étoiles's authorised points of sale. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.

Ciné Sous Les Étoiles aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, or timeliness of the Material or about the results you will obtain from using our Website and Material.

No compensation of any kind or responsibility can be taken due to circumstances beyond our or our supplier's control. For example, our service provider cannot offer your arrangements in full or in part as agreed, or you suffer any loss, injury, food allergy, food poisoning, or damage of any description to person or personal property. A circumstance beyond our or our supplier's control is unpredictable even after taking all due care, includes but is not limited to war, terrorist activity, civil unrest, industrial disputes, acts of god, natural or nuclear disaster, high level of water, technical or maintenance problems and bad weather situations or forecasts. Ciné Sous Les Étoiles also reserves the right to cancel scheduled screenings at any time in the event of hazardous weather conditions or unforeseen operational problems. We reserves the right to refuse admission to anyone at its sole discretion..

Please refer to the description for the price of each specific Product or Package or Service. Tickets and Packages once sold are not exchangeable and non-refundable. All tickets (vouchers and packages), once sold are final, and no changes to the conditions or inclusions is allowed.

These will be clearly specified at the time of booking and on the confirmation email.
Unless detailed otherwise in the specification of the ticket/product/service, these prices do not include supplements, transportation, drinks, meal upgrades, and do not include any other service, which is not detailed in the item specification.

The user will be required to read carefully and accept the terms and conditions, which are displayed on our website before making a booking. Once the booking has been made, the user will be bound by such terms and conditions.

We do not guarantee against pricing errors or issues with regards to programming and reserve the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted or issues with programming that results in an error.
Charge-back customers who pull chargebacks will be reported to all major credit bureaus as a delinquent collection account.

Ciné Sous Les Étoiles' website uses the MIGS MasterCard secure online payment system operated by the Mauritius Commercial Bank (MCB). Payment can be made with a valid credit card. If you do not want to use our payment system or do not own a credit card, you can always contact us directly to discuss alternative payment methods. MasterCard guarantees a high-level of protection when providing your credit card number. Information regarding the latter is not accessible to third parties and is not communicated to us and is only kept on the secure database of MasterCard. The order confirmed by the client will be considered valid only when approved by MasterCard. After placing your order, your credit card shall automatically be debited with the full amount due. Once the payment is cleared, you will receive an automated confirmation email of your order. If MasterCard does not approve the transaction, the order will be automatically cancelled and the client will be informed by email.
For web orders, full payment by credit card is required to make a reservation and only credit cards are accepted. Credit cards which are accepted:

• VISA
• MasterCard

It is also possible to pay by bank transfer directly to Ciné Sous Les Étoiles'bank account or by MCB Juice or have the payment done directly in cash or debit card at the registered office of Ciné Sous Les Étoiles.
Under no circumstances will Ciné Sous Les Étoiles be liable for any kind of commission that your bank might charge you for payment paid to Ciné Sous Les Étoiles.

Once you have made the payment, a Booking confirmation e-mail will be sent immediately after you "Place Order" for which it is important for us to have an accurate email address. If you do not receive a confirmation e-mail within the next 15 Minutes of placing the Order, you should contact our Customer Services department at info@cinema.mu

Our Booking Confirmation e-mail is proof of a valid booking and will contain relevant information about the booking and particulars of themovie screening times and other services concerned. Please read and check carefully all the information contained in your Booking Confirmation e-mail to ensure that it conforms to your reservation made. If there are any changes to the details, we request that you inform us immediately by email, phone or by contacting our Customer Service department.

We offer our customers the option to order a Gift Voucher for a movie screening of their choice. Please note that the Gift Voucher is only valid for use for the relevant service category for which it was purchased. The open voucher can only be used for a movie screening at Ciné Sous Les Étoiles for which it has been booked as detailed on the order confirmation and on the voucher itself.

A voucher must be redeemed by contacting the head office of Ciné Sous Les Étoiles by phone or email and once the preferred screening is confirmed, the gift voucher will be exchanged for a ticket. Gift Vouchers must be redeemed before the actual screenings of the movie and vouchers presented at the point of entry will not be accepted as a valid form of admission. All Gift Voucher entries are subject to availability. The Gift Voucher cannot be exchanged for any cash, either in whole or part of the voucher value nor can it be exchanged for drinks, meals or other gift vouchers.

In case the customer fails in using, the Gift Voucher within a period of 3 months since the day of issue, the Gift Voucher will no longer be of any use or value and it will be void. In case of a void Gift Voucher, the customer will not be entitled to receive any refund nor compensation against the payment made to purchase the voucher. This is why we strongly encourage our customers not to wait for the last moment in order to use the open voucher.

If you lose your gift voucher, please contact us or email us on info@cinema.mu Please note that if your voucher was a gift, the person who purchased the gift voucher for you will need to contact us.

In the unlikely event that you have any reason to complain or in case you experience any problems, this must be brought to the attention ofthe nearest steward so that every reasonable effort can be made to resolve the issue prior to, or during the event you are attending. Complaints are very difficult to resolve after the event and some complaints cannot be dealt with quickly.

If you are still dissatisfied, you must write to us within 14 days of the event/ experience with full details of your complaint. We will do our best to resolve the issue. Please note that if you fail to follow this simple complaints procedure, Ciné Sous Les Étoiles will not be held liable.

Ciné Sous Les Étoiles cannot be held liable if a client's personal belongings are damaged or stolen during his or her visit to the Ciné Sous Les Étoiles venue or at a privately hired venue. It follows; therefore, that Ciné Sous Les Étoiles is not obliged to compensate its clients for damages in this regard. You must keep personal belongings with you at all times. Each client has a personal responsibility to take due care and attention by keeping close watch on his or her personal belongings and to refrain from bringing valuables.
Vehicle parking is at owners risk and we shall accept no responsibility for the loss of, or damage to vehicles.

In case of any cancellation for which a refund is to be provided to the customer Ciné Sous Les Étoiles is not liable to refund the credit card processing fees nor any other bank fees associated to the purchase made by the customer. The customer will only receive the applicable refund calculated as per the Ciné Sous Les Étoiles refund policy, after deducting the fees detailed hereof.

Ciné Sous Les Étoiles provides a platform to purchase outdoor cinema and movie screenings, group bookings, private hire and range of other related products and services. We have no liability of any kind whatsoever to you or your group, or dependents for any death, personal injury, loss, consequential loss or damage of any kind, you or your group, or your dependents may suffer unless caused by our own negligence.

Ciné Sous Les Étoiles, Directors, Employees, service providers and partners, in no event are liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the venue, as well as the website, the content, statements and other information contained therein, the products or services accessible or available through the site or these terms of use.

By using Ciné Sous Les Étoiles, you agree to indemnify us and its employees against any liability, although we may at our discretion agree to assist in the resolution of problems, and take our own action against any supplier and third party who is in breach of its obligations.

By purchasing a ticket, you acknowledge and accept these terms and conditions. As a customer of Ciné Sous Les Étoiles, you are also responsible for you and your party's/group actions (including an accompanying minor) whereby you are expected to respect your environment and other people around you. A valid ticket is required for entry to Ciné Sous Les Étoiles. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from one of Ciné Sous Les Étoiles' authorised points of sale. In the unfortunate event of you losing or misplacing your ticket, please contact the ticketing partner where you purchased your ticket. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket.

Ciné Sous Les Étoiles reserves the right to add, withdraw, reschedule or substitute events and / or vary advertised programs, prices, venues, seating arrangements and audience capacity. We reserve the right to add our own age restrictions and recommendations to any production; parents should check each production prior to booking. Age restrictions and recommendations for children may apply due to the nature and suitability of the show. Whilst age recommendations and restrictions may be placed on some productions, it is the responsibility of the parent/guardian in advance of purchase to make their own judgement as to the suitability of a show for their own child.

No alcohol, drugs, weapons, glass containers, specified prohibited items or lasers may be taken into the venue. Sound recording equipment, video, movie and mobile phone cameras must not be used during the film. You are responsible for all property that you bring to the event and Ciné Sous Les Étoiles accepts no responsibility for loss or damage to this property. Smoking is not permitted anywhere within the venue except in the designated lounge area. Pets of any kind are not permitted within the venue.

Ciné Sous Les Étoiles reserves the right to terminate your activity and to eject any person(s) who is intoxicated and/or causing a disturbance to other patrons under threat of vandalism, violence or any other behavior seen as inappropriate by them. You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to any property. Ciné Sous Les Étoiles has the right to refuse access to evict any person(s) who violate the sanitary protocols and government regulations. Such person(s) will not be entitled to a refund or exchange of tickets. Patrons may not damage any property belonging to Ciné Sous Les Étoiles or Mont Choisy Le Mall. In case of damages or loss caused by you or any member of your group, you will be held responsible and be liable for full payment for these damages.

Ciné Sous Les Étoiles shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangement including travel, parking, sustenance and accommodation relating to the event that have been arranged by you are at your own risk..

For some events, Ciné Sous Les Étoiles acts as a service provider for Third Party Venues. In such cases Ciné Sous Les Étoiles only provides Ticketing Services and acts as an on-site operator for Cinema Equipment. Ciné Sous Les Étoiles does not provide and cannot be linked to any services, including but not limited to venue operation, parking management, on-site vendors, prices, crowd management and rescheduling.

Third Party Venues are not owned and operated by Ciné Sous Les Étoiles and the Terms & Conditions for events held there are at the discretion of the venue owner. Ciné Sous Les Étoiles cannot be held liable for any claims, damages, losses, expenses, costs or liabilities whatsoever.

Any claim or dispute will always be dealt with the best attention and care, as the person that takes the pain of submitting his claim is presumed to do so in good faith. In case of litigation, the client will at first deal with the company for an amicable solution of the problem. If a solution cannot be found, the Mauritian legal system will be the sole competent legal system.

This Agreement or Terms and Conditions is constructed in accordance with and governed by the laws of Mauritius. Any litigation related to the commercial relationship existing between Cinema.mu and the client are submitted to the sole competence of the Mauritian jurisdictions.

In response to the COVID-19 pandemic, Ciné Sous Les Étoiles is devoted to bringing you as much flexibility as possible while adhering to all recommendations from local authorities and public health experts.
In the event the Government introduces stricter restrictions, suspensions, quarantines or lockdown measures the following policies will be in effect:

i) Screening Dates affected by Government Restrictions (ie. lockdown period)

Should the screening date fall in the lockdown period or is affected by government restrictions, the screening will be postponed to a new date and your ticket will automatically be valid for the new screening date which you may choose to attend.

Shall you wish to cancel your ticket for this new screening date, then please note that tickets are non-refundable, but upon request and on a case to case basis, Ciné Sous Les Étoiles may convert the amount paid into a credit to be used only on Ciné Sous Les Étoiles for booking other outdoor movie screenings at Ciné Sous Les Étoiles. This can be used once the restrictions have been lifted, and is valid for 1 year.

ii) Screening Dates that are not affected by Government Restrictions

If the screening date does not fall on dates affected by government restrictions or health and safety protocols (ie. lockdown), then the date will still be valid and the screening will go ahead.

Shall you wish to cancel your ticket, then please note that tickets are non-refundable.

Ciné Sous Les Étoiles Credit Note:

Tickets which have been converted to a Credit (due to postponed events) are valid for 1 year. The credit will be made available for your use once the restrictions have been lifted and can only be used on the Ciné Sous Les Étoiles platform.